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Software Complaint Analyst
Description
Biosense Webster Israel is recruiting for Software Complaint Analyst in the R&D Group, located in Yoqneam, Israel
The Software Complaint Analyst will play a pivot role in investigating customer complaints on the company medical device product, originating in potential software defects, acting between the Customer Complaint QA department and the R&D Software department.
Key Responsibilities:
• Reception of customer complaints on the Medical Devices of the company, those assigned for R&D software investigation (when potential root cause is a software bug)
• Preliminary software investigation of the complaint, using software debugging tools (crash dump and log analysis, step by step defect reproducing etc.)
• Routing of complaint to appropriate R&D software developer for further handling
• Leading the contact with the global field support teams for complaint data fetching
• Participation in the Quality Assurance company meetings for complaint handling and trending analysis
• Software Complaint weekly internal reports - writing and sending
• Initiate continuous improvement actions in the software complaint management process, the company software maintainability and serviceability, by a continuous mutual learning dialogue with the software developers.
• Sharing and presentations of interesting and teaching complaint cases with the software department
The Software Complaint Analyst will play a pivot role in investigating customer complaints on the company medical device product, originating in potential software defects, acting between the Customer Complaint QA department and the R&D Software department.
Key Responsibilities:
• Reception of customer complaints on the Medical Devices of the company, those assigned for R&D software investigation (when potential root cause is a software bug)
• Preliminary software investigation of the complaint, using software debugging tools (crash dump and log analysis, step by step defect reproducing etc.)
• Routing of complaint to appropriate R&D software developer for further handling
• Leading the contact with the global field support teams for complaint data fetching
• Participation in the Quality Assurance company meetings for complaint handling and trending analysis
• Software Complaint weekly internal reports - writing and sending
• Initiate continuous improvement actions in the software complaint management process, the company software maintainability and serviceability, by a continuous mutual learning dialogue with the software developers.
• Sharing and presentations of interesting and teaching complaint cases with the software department
Requirements
Qualifications
Education:
BSc in Computer Science/Software Engineering/Software Testing
Experience and Skills:
Required:
• Knowledge and experience in software development in C++/C# languages
• Advanced Knowledge and Experience in software debugging in Windows environment
• Knowledge in Software Development and Testing processes
• Experience in process improvement
• Sense of customer service
Preferred:
• Experience in R&D environment of global/medical device companies
Other:
• English - professional level
Education:
BSc in Computer Science/Software Engineering/Software Testing
Experience and Skills:
Required:
• Knowledge and experience in software development in C++/C# languages
• Advanced Knowledge and Experience in software debugging in Windows environment
• Knowledge in Software Development and Testing processes
• Experience in process improvement
• Sense of customer service
Preferred:
• Experience in R&D environment of global/medical device companies
Other:
• English - professional level
Location: יקנעם
Comments
This position may be suitable for any person subject to their qualifications and capabilities, regardless of (inter alia) gender, origin, ethnicity, sexual orientation, and/or disability.