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Software Complaint Analyst


Biosense Webster Israel is recruiting for Software Complaint Analyst in the R&D Group, located in Yoqneam, Israel
The Software Complaint Analyst will play a pivot role in investigating customer complaints on the company medical device product, originating in potential software defects, acting between the Customer Complaint QA department and the R&D Software department.
Key Responsibilities:
• Reception of customer complaints on the Medical Devices of the company, those assigned for R&D software investigation (when potential root cause is a software bug)
• Preliminary software investigation of the complaint, using software debugging tools (crash dump and log analysis, step by step defect reproducing etc.)
• Routing of complaint to appropriate R&D software developer for further handling
• Leading the contact with the global field support teams for complaint data fetching
• Participation in the Quality Assurance company meetings for complaint handling and trending analysis
• Software Complaint weekly internal reports - writing and sending
• Initiate continuous improvement actions in the software complaint management process, the company software maintainability and serviceability, by a continuous mutual learning dialogue with the software developers.
• Sharing and presentations of interesting and teaching complaint cases with the software department


BSc in Computer Science/Software Engineering/Software Testing
Experience and Skills:
• Knowledge and experience in software development in C++/C# languages
• Advanced Knowledge and Experience in software debugging in Windows environment
• Knowledge in Software Development and Testing processes
• Experience in process improvement
• Sense of customer service
• Experience in R&D environment of global/medical device companies
• English - professional level

Location: יקנעם


Biosense Webster is an equal opportunity employer promoting diversity and inclusion in the workplace.
This position may be suitable for any person subject to their qualifications and capabilities, regardless of (inter alia) gender, origin, ethnicity, sexual orientation, and/or disability.